Payer Services

Our expertise in streamlining administrative tasks ensures efficient claims processing, billing, and customer service. Additionally, we provide support for financial and care management, including telemedicine and fraud management, optimizing care delivery and ensuring better patient outcomes.

Enrollment

Enrollment

We have decades of expertise in eligibility and enrollment and can help ensure your process is fast, accurate and efficient. Whether using Seara Health for peak periods like open enrollment or delivering full support we can help you.

Provider Data Management

Provider Data Management

Provider data comes from many sources and has to be updated in your systems constantly. Our expertise in this area combined with the latest in data analytics will help you eliminate duplicates, get accurate data and be CMS audit ready.

Credentialing

Credentialing

Want to outsource this process in order to save money and speed up the process? Looking to expand your network? Bringing in a new contract? Entering a new market? Or just have a backlog you need to fix? We can help.

Claims Adjudication

Want to increase your auto adjudication rate? Need overflow support for peak periods? Want a partner to manage this process for you? We are claims experts and are ready to make your life easier.

Clinical Operations

Clinical Operations

We can deliver high quality clinical resources at a substantial savings to you so you can focus on policy and population health.

Stars Support

Stars Support

We can help with your STARS program including “Chart Chase”

System Integration

System Integration

Are you on multiple platforms and need to reduce that number? Have you acquired business on a different platform? We can help you to successfully execute the people, process and technology strategy you need to succeed. We are among the few that have done this successfully and repeatedly.

Program Management

Do you have a strategic program or suite of programs that must be executed yet you lack all the resources needed to make it happen? Call Seara Health – we are the “Get stuff done” folks.

More Services...

Enrollment

  • Application Dual Data Entry
  • Member Demographics
  • TRR Resolution
  • Low Income Subsidy Updates
  • PCP Updates
  • Data Mismatch & Cleanup
  • Annual Enrollment Period Support

HEDIS Campaign & House Calls

  • Lab Chase Campaign
  • LDL, HB1AC Value Updates
  • Blood Pressure Updates
  • PCP Updates
  • House Calls Program
  • Pharmacist/PCP Visit Scheduling
  • Member Outreach Programs

Provider Data Operations

  • Provider Addition
  • Contact Updates
  • Demographic Changes
  • Configuration Support
  • Specialty Changes
  • Data Capture Resolution
  • Credentialing

Claims Operations

  • Pre-adjudication
  • Adjudication Processing
  • Rework & Reconsiderations
  • Manage Payment Process
  • Inventory Management
  • Pend Resolutions
  • Corrected Claims
  • Pre-Pay Reports

Appeals & Grievances

  • Classification (Stand/Expedited)
  • Appeals Intake & Case Set-Up
  • Good Cause Review & Dismissals
  • WOL/APR Outreach
  • Overturned Appeals
  • Processing Upheld Appeals
  • Closure Letters
  • Written & Verbal Grievances

Shared Services

  • Document Management Support
  • Data Capture & Indexing
  • Returned Mail Processing
  • Medical Records Management
  • Correspondence Routing

Utilization Management

  • Prior Authorization Intake
  • Prior Authorization Case Setup
  • Update Authorization Post Clinical Review
  • Medical Necessity Review
  • Concurrent Review
  • Case Management
  • Benefit Determination
  • Analytics and Reporting

Compliance Investigation Unit

  • Agent/Broker Investigation
  • Transcript Tele Sales
  • Investigate Tele Sales Cases
  • Prepare Complaint Summary
  • Complaint Resolution
  • Non-Tele Sales Case Setup
  • Fraud Investigations
  • Case Management Support
  • Internal Investigations Support
  • Claims Reviews & Analysis

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